Terms & conditions
The visitor attraction known as The Amsterdam Dungeon and situated at Rokin 78, Amsterdam (“the Attraction”) is owned by the Amsterdam Dungeon BV (Merlin). All persons visiting the Attraction are subject to the following Terms and Conditions and by acquiring one or more tickets to The Attraction (“Ticket” or “Tickets”) you confirm to Merlin that you accept these terms and conditions of use. Ticket holders are referred to in these Terms and Conditions as “Visitors”
- Tickets
1.1 One Ticket purchased entitles one person entry to the Attraction on a single occasion. Once Visitors have left the Attraction, they will need to purchase an additional Ticket to re-enter the Attraction
1.2 All persons entering the Attraction must hold a valid Ticket that must be retained at all times and submitted for inspection if required by any member of staff. Failure to produce a valid Ticket on request may result in removal from the Attraction
1.3 Group Tickets for parties of ten or more may be available at discounted rates (“Group Tickets”). Please see the group page for details
1.4 Where Ticket prices vary according to age, the following provisions apply:
1.4.1 A person of 16 years or older is classed as an adult;
1.4.2 A person aged 2 to 15 years is classed as a child; and
1.4.3 For children under 2 years no admission fee will be charged
1.5 The price of Tickets may vary from time to time and the prices advertised are not guaranteed. Please contact us at 0205308500 if you experience any problems when paying.
1.6 Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered and Tickets that Merlin reasonably suspects have been transferred or altered will not be honored. If lost, Tickets will not be replaced.
1.7 Tickets will include entry to most, but not all, areas of the Attraction. Subject to availability and at Merlin’s discretion, Visitors may be able to purchase additional tickets to obtain access to all areas of the Attraction
1.8 From time to time, Merlin may issue Tickets under special promotions (“Promotional Tickets”) but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion
Pre-Booked Tickets
2.1 Pre-booked Tickets (included Cluster Tickets (as defined below)) should be collected from the main entrance of the Attraction”
2.2 Persons wishing to redeem pre-booked Tickets must be able to produce to the Attraction staff the following items:
2.2.1 The booking reference issued when Tickets were booked; and
2.2.2 The credit card used to pay for the Tickets and, if the credit card holder is not attending on the day, you will need a signed letter giving permission to collect the tickets with the named party bringing photo ID. This letter will be retained by The Amsterdam Dungeon .
2.3 Pre booked Tickets may not be used in conjunction with any voucher, promotion or special offer
- Priority Access Tickets
3.1 Where available, Visitors will be able to purchase Tickets entitling them to gain entry to the Attraction in priority to holders of standard Tickets (“Priority Access Tickets”)
3.2 Priority Access Tickets will entitle the Visitor to gain priority access as describe at 3.1 during a specified half hour time slot (“the Allocated Entry Time”)
3.3 Visitors with Priority Access Ticket are asked to arrive and collect Tickets at their Allocated Entry time
3.4 Visitors who miss the Allocated Entry Time are not guaranteed to receive priority access and may have to queue with holders of standard Tickets
3.5 Once purchased, Priority Access Tickets may not be transferred, assigned or re-sold to any third party
- Children
4.1 Children 15 and under must be accompanied by an adult over the age of 18
4.2 Some areas of the Attraction may not be suitable for children of certain ages and Merlin reserves the right to refuse access to such areas to Visitors under any recommended age limit
- Health and Safety
5.1 A variety of special effects (including sudden loud effects and strobe lighting) may be used in certain visitor areas of the Attraction. It is recommended that Visitors with high blood pressure, heart conditions or other pre-existing medical conditions ask the Attraction staff for further details and avoid areas of the Attraction at which such special effects are used.
5.2 From time to time the Attraction staff may draw Visitors’ attention to certain health and safety procedures to which Visitors must adhere
- Visitors’ Conduct
6.1 Visitors are required to observe the following prohibitions while at the Attraction:
6.1.1 No smoking;
6.1.2 No pets or animals;
6.1.3 No consumption of food or drink without the express permission of Merlin;
6.1.4 No offensive weapons;
6.1.5 No access to any area of the Attraction other than areas designated for access by Visitors;
6.1.6 No unnecessary noise (whether from mobile phones or personal stereos or otherwise) or behavior likely to annoy or offend other Visitors or intimidate the Attraction staff;
6.1.7 No use of illegal drugs or consumption of alcohol
6.2 Merlin reserves to right to refuse entry to or expel from the Attraction any Visitor who fails to observe the prohibitions at condition 6.1 or whom Merlin considers likely to affect the safety or enjoyment of any other Visitor or member of staff
- Security
7.1 In the interests of safety, Visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by Merlin in to be dangerous or unsuitable will be denied entry or removed from the Attraction
7.2 Visitors must keep their personal belongings with them at all times and Merlin accepts no responsibility for loss, theft or damage to any personal belongings brought into the Attraction
- Photography
8.1 From time to time Merlin or other authorized third parties may carry out photography or other recording at the Attraction and any images or recordings may feature Visitors. Visitors consent to the use of such images by Merlin in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with Merlin and/or any authorized third party
- Merlin’ Obligations
9.1 Visitors are reminded that from time to time parts of the Attraction may be closed and certain figures may be removed for maintenance or for technical reasons. Tickets will not be refunded and no compensation will be paid in the event of such closures or removals.
9.2 Merlin will use its reasonable endeavors to be open and operational during published opening hours but reserves the right to close the Attraction on any given day, whether for security or any other reason, without notice. In the event of such closure, any Tickets issued for use only on the day of closure will be exchanged or refunded by Merlin at the price paid for them but no further compensation will be paid.
Social Media Rights
Please read these Terms and conditions (Terms) carefully. By replying to our comment referencing these Terms with the hash tag #yesAmsterdamDungeon you are confirming your acceptance of these Terms in relation to our use of your Content.
Who we are and how to contact us
The Amsterdam Dungeon
Rokin 78
1012 KW Amsterdam
+31205308500
Amsterdam Dungeon is part of the Merlin Entertainments Group Germany.
What these Terms cover
These are the Terms and conditions on which you licence to the Amsterdam Dungeon, its subsidiaries, affiliates, licensees, its subcontractors, consultants and agents including without limitation Merlin Entertainments Limited (company number 08700412) (referred to as "Hamburg Dungeon", "we" or "us") the use of the respective image and material (including photographs, audio and video material) (Content), which is owned or licensed by you in whatever medium or form and where we asked you if we could use the respective Content by commenting your Content.
Term of this licence
This licence shall commence on the date that you indicate your acceptance of these Terms by replying to our comment referencing these Terms with the hash tag #yesAmsterdamDungeon, agreeing to Amsterdam Dungeon's use of the Content, after Amsterdam Dungeon asked you for using your Content and acceptance of these Terms.
Grant of licence
In consideration of Hamburg Dungeon displaying your Content on a website connected with Amsterdam Dungeon or any other website promoting Hamburg Dungeon or posts on social media channels associated with Hamburg Dungeon with that purpose, you hereby unconditionally and grant to Amsterdam Dungeon, a perpetual, non-exclusive, fully-transferable, royalty-free , worldwide, sub-licensable licence to use, copy, reproduce, modify, transmit, publish, edit, display and make derivative works of the Content on any media now known, or hereafter developed , in formats and contexts for any purpose for the promotion of the service or related business activities of the Amsterdam Dungeon and the right to make commercial use of the Content and excerpts of the Content in advertisements for, and in marketing and promotional materials related to, the Amsterdam Dungeon (the "Licensed Rights").
Your rights in the Content
You retain all rights in the Content and nothing in these Terms shall be taken to grant any rights to Amsterdam Dungeon in relation to ownership of the Content.
You understand that in providing us with the Licensed Rights, Amsterdam Dungeon shall have absolute discretion in whether it uses the Content and shall not be obliged to use, distribute, display or make derivative works of the Content.
Warranties
You warrant to Amsterdam Dungeon that you:
- Own or control all the rights necessary to grant Amsterdam Dungeon the Licensed Rights referred to above;
- the Content does not infringe the rights of any third party (including without limitation copyright, moral rights, privacy rights and publicity rights);
- and you have obtained all relevant consents, releases and waivers to permit the public distribution of the Content;
- the Content does not infringe any third party's intellectual property rights, other proprietary rights or rights of publicity or privacy
Transfer of rights to someone else
We may transfer our rights and obligations under these Terms to another organisation of the Merlin Entertainments Group Company.
Which country's laws apply to any disputes?
If a dispute arises, Dutch law applies with the exception of the United Nations Convention on Contracts for the International Sale of Goods. The laws of your country of residence as a consumer take precedence.
Consent
Subject to the below, you have the right to withdraw your consent to the use of your Content at any time with effect for the future. If you wish to withdraw consent, please contact the email address in the Contact and Complaints clause below.
You acknowledge that whilst you can withdraw your consent and prevent the use of your Content in future projects, it may not be possible for your Content to be completely removed from some materials, including but not limited to, physical marketing materials already in circulation. Furthermore, please note that this only affects the use of material on which you are recognizable or which otherwise contains your personal data. The transfer of the rights of use under copyright law remains unaffected by such a withdrawal.
Data Protection and Contacts
By accepting these Terms, you also agree and consent to the processing of your personal data by Amsterdam Dungeon, who will process your personal data in compliance with the applicable national and international data protection laws.
You can find further information about how we ensure data protection in our Privacy Notice.
If you have any data protection questions arising from these Terms, including requests to exercise data subject rights, you can email Data.Protection@merlinentertainments.biz.
